COMPUTERS

Lol i know what they are like, our internet has been down with virgin the last 2 days and called to find out when it would be fixed they said thursday.... only to get it fixed today....as you say that's technology...

But also it worked when I asked to speak to the U,K, at least I could understand the English chap I had,

Annoying when you get through to india isnt it... i had broadband problems last year with BT and had trouble getting it sorted was off for ove ra week...... gla dyou managed to get through to someone in UK.....

it was so easy Holly,

I myself have problems with my existing internet connection and after having switched from one provider to another for a number of times, I decided they "ARE ALL THE SAME" and stay with them.
I swore never to phone them again and try to keep cool and wait for the connection to work again.
If you are having problems yourself to understand them Yorkshire, imagine me with English my second language.

well done yorkshire ~ thats very useful to know.

please can you sort out the lot that phone here everyweek asking if we want cavity walling??? i cant make them understand ~ we dont have cavity walls.

I get as much trouble understanding the english as the indians. And they get trouble understanding me.
Actually the indians are more patient than the english with trying to understand my accent.

Had the same problem Yorkshire - not just with Virgin , also with BT (British?!) booking a train and when I registered my mobile years ago couldn't understand a word he was saying and he got quite shirty.

My Mum tried to book a train from Loughborough to London and they had never heard of Loughborough so she asked where they were based and replied Bombay!

One of the best ones was when we first bought the computer and it went down so rang up help line to an Indian and his rather patronising remark "have you plugged it in?"!

I got fed up with spending hours on a help line (that cost a fortune) many years ago. I have a local man that I pay £60 a year and we can connect by remote. Most problems he can fix like that, but it covers call outs if not. Best money I ever spent!

thanks everyone for your replies, it just goes to show you can speak to an English company just by asking, made it so much easier for me thats for sure, Sticki, my OH said to tell you, when you get a phone call from Cavity wall or replacement window companies ask them if they could hold on for a minute, then lay the phone down without turning it off and get on with what you are doing, they are paying for the call and you are tieing their phone line up, oh Paul, glad it was you that was asked if you had your computer plugged in and not me.I would have gone mental,at least Tet if I phone Virgin its a free number so I don't mind them,

Thats different to when I first started with Virgin Yorkie, it used to be 10p a minute. When I kept getting piped music for over half and hour each time will waiting for someone to answer (besides pressing umpteen buttons to get that far) I called it a day. Still wouldnt go back, my man is nice and patient, doesnt ask me if I have plugged in or switched on, and he has taught me a lot! He drops replacement inks thru the door when he passes and I pay for them over the phone. He wont let me waste money on crappy stuff but lets me know if there is anything good around. So Im happy!

sounds like a great man to have Tet, keep hold of him, when I phoned yesterday I got through within seconds to India, I could just about understand the guy and he said can I speak to our technical team and I will phone you back within 15 minutes, that was 24 hours ago, I just dialed 150 and as I said its a free call, at least when I phoned the 2nd time they did transfer me to the U.K

Thats really good getting a Uk transfer. I just hate spending time on the phone these days..my blood pressure goes sky high with all these mechanical voices and..get it wrong you have to start all over again!!! Mind, it kept me fit doing all those war dances over the frustration lol!

Het Tet, My OH got so fed up being kept on the phone he screamed down it is there a human being there, he was shocked as someone answered the phone straight away,

LOL! And I thought I was the only one to do exactly that!!!

Oh definately not, he goes absolutely bonkers on the phone..

Add another one to that Val, so does mine........and ME occasionally....

Sticki ... have you registered with the Telephone Preference Service? We did this a year ago, via BT, and don't receive any nuisance calls these days, the ones that always rang just as you'd sat down to eat! It's 0845 07 007 07 if you're interested.

we have not got BT telephone, what a shame,

It's a free service, Yorkshire, not confined to BT customers. Just Google TPS or Telephone Preference Service to register on-line. Easy-peasy! : o )

thank you so much my dear, me back again, I have just done it and apparently I am already registered with them, silly me, OH said we were,

LOL, Yorkshire, what are you like? Ha ha ha ... ready for that move to Rustington yet ? : o ))))))

cheeky monkey. I told you we are staying put,

: o )))))

Never mind Yorks me ole duck, I just tried to register only to be told I already am! They cant cop automatic dialling tho..but you can complain if you get the name of the company.
Thanks for the tip Shirley even tho I already had it. Good job they keep records..Im hopeless lol!

A friend of mine always says "I'm renting this place, call my landlord" and they usually give up! Little fibber that she is . . . .

*s* When I gave up onAOL (they'd just moved their helplines to India and I refused to help them exploit low-paid work) I searched for another provider; it's not as if the Indian workers are really given any training, they just read off a screen, and anything not on their lists has to be put through to a supervisor or back to the UK.

I finally settled on o2 partly because it was the only ISP on the comparison site that had 100% aproval, but also to a great degree because all their helplines are free and in the UK. In fact I told them that if they ever moved their helplines abroad I'd count that as a breach of contract.

*s* Not that a Geordie or Scouse accent might be any easier to understand than an Indian one! but at least I'm fairly sure that they're getting a fairly reasonable wage, even if low by UK standards.