Great presumably you ordered on-line and paid using a credit card. If so contact your card company and put the payment into dispute. Explain the problem and that you have advised the company you are not happy and they are not being helpful. Good luck!

Didn't think Of that MG thanks.

i used them once and i even thought they were strange, thats why never went back to them , and that was years ago..
Have you tried a firm called Crocus? they are not too bad and ive not had any trouble with them.
Also you might want to try DT Browns , they are brilliant

I had a bad experience with them too, Great.
I wrote a blog a while ago listing some good online companies/nurseries that sell perennials, if these are what you want and you have a chance to read it, it would give you some names to look into.

I also ordered from them last year, the plants were rubbish, never again.
I usually order mine from Gardening Direct, they are brilliant.

I have never ordered anything from J parker although I have from T&M and I will not be doing again they seem to be very slow with delivery I have found the best place online is EBay the reason being that you find most sellers are small nurseries also you can leave feed back and you also get full support from EBay and PayPal

i always use van meuwen if i have spelt it right never had any problems and great plants aswell.

used parkers years ago they where rubbish then too !! i have used blackthorn and buckingham nurseries this year and have been pleased with the plants and delivery time

I have ordered a few things from them when on offer, i must admit have not been brilliant, ordered geranium phaeum, supposed to get 3 but they sent 2, one survived. Ordered some Astrantia Major which have done fine, but they are more pinky coloured than white. Have got a Hydrangea Annabelle which was very small, but on offer, seems to be doing ok at moment

Great you maybe also covered by the distance selling act it may help so at least you can get your money back.
http://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/

Thanks Louise I will look!

Thanks Steveg
Seems like this company has been getting away with murder for some time/

Ive had no end of trouble with them this year - never again. Best thing to do is take photos of the condition of the plugs/plantsas they arrived and attach them to an email to them. Wait a couple of weeks and if the plants have died let them know by email again- they usually replace them.

Wrt to labelling - if they were in the green plastic plug holders (which hold 6 ), each individual plug chamber has an identifier A, B, C etc embossed in the plastic and the white label list whats in each chamber

I have taken photos I did that first, after all its there word against mine. Thanks Paulr999 I kept the green plastic holders. Another Email I think as quite a lots of plants have died now.

Their plants always SOUND so good, and LOOK so good, but when they arrive are minuscule! I will never use J Parker again. Crocus are marvellous, very reliable, and all plants beautifully packed.

think I will use them in future as a few people have said Crocus are good. Thanks Sheliabub

i have herd a lot of complaints bt this 1 ,there is 1 near me ,never dun mail order tho ,and dont think i will after reading these . like to c wot am buying any way . gud luk wth it. hope u get it sorted

Hi Christina, the trouble here is, I only have B&Q round here to buy plants from, they always look dead or dying of thirst. Living in London its hard to get decent plants so I have to rely on mail order and I have to rely on the company giving me the descriptions and photos of there plants. Once they've taken my money its out of my hands and I get poor quality plants. Oh how I wished I could win the lottery and move to the country. Where
1) people are much nicer,
2) food is fresher,
3) the plants are straight out of the nursery and
4) the quality of life is better.
Who wants to be my fairy godmother and make my dreams come true ???????? lol

arhhh bless i did not relize it that bad 4 plants have u tried growing from seed , then u can have wot u want , its really easy . i did a few things last year and even inpressed my self . have a go wth may be cosmos or rudbeker they r very easy . get urself a little propergater ,keep all ur pots wen u buy plants and use them to raise ur seed, u can do it on the window sill if u like . i promise u will b hooked , xx