Update on Open Reach and the line going across our garden.

That must make you both very happy! Its odd that they put the line so near the tree in the first place - when the trees on our boundary have branches very near the lines Open Reach send man in van to cut the offending branches off!

Three cheers for you! Can you please sort out my Car insurance? ;) I nearly broke down in tears today on the phone...my fourth attempt to sort an issue..four times on the same number waiting and listening to all their lengthy recorded blurb, and waiting in the queue... only to get through and then get cut off...twice. Still not sorted.

I think Sue, where it's a plum tree, they could kill if pruned the wrong time of year maybe. The bloke who installed it didn't seemed bothered about any of the trees. In fact they hung the line on one of the branches of another tree and it loops up.

Oh poor you Karen. I hate phoning companies like that. Don't know if there is an email address that you can contact, put in a complaint and maybe ask them to phone you. Good luck ?

Good ! I'm glad to read this. Never give in to big bullies !

Thank you Hywel. Tim just wouldn't take no without a fight lol. Took about 8 emails. The 1st reply was from someone lower in the company with the tough reply, so he went back to the top. The phone call yesterday was from the guy in charge of all insulations for the whole of UK lol. He has given us all his contract information so that if there are any more problems we can contact him. His email says that the pole will be changed by the end of the week and then the phone line moved by the end of next week. To be honest, I didn't think we stood a chance but Tim just wouldn't give up.

Jen I wasn't suggesting they cut the branches off! I meant that they are usually careful to avoid branches touching their lines so it seems an odd thing to do to actually route them through a tree to begin with! Sounds to me as though the operatives were incompetent.

Good for Tim - sometimes going to the top is the only answer.

Brilliant... well done !

Lol, sue. Think you could be right. When we tried to speak to them, they didn't seem the brightest tack in the box. They put it through 3 trees and above ours. At one stage I saw him bouncing the line trying to free it from one of the trees but then he gave up so the looping up that I said about, laying on a branch next to the trunk. It was one of our customers who gave us the idea to email the CEO. I phoned him up this morning to thank him.

Thanks TT. How's it going with your new neighbours? Has it sunk in yet that the old ones are gone?

Good on you Jen,well done, its nice to know we can win sometimes,I am very pleased for you.

That is brilliant news; well done.
Perhaps the original engineers didn't know that trees grow! suggest they join GoY ;o)

Well done

Well done & congratulations for getting your problem sorted! ?

Thank you Callie, Drc726 and Balcony. I never believed we would win but Tim just wouldn't give up lol ?.

Seaburngirl, lol. That did make me laugh ?

Well done for persisting. It's wrong that you have had to fight them on this, but I'm glad you didn't give up. Well done.

Thank you Lisam. We have had a slight set back. Had a phone call from our guy at Open Reach to ask if I had any contact details for next door. They didn't phone Western Power even though they told me they would and haven't replied to any of their letters. Pole on their property so Open Reach and Western Power need their permission to carry out the work. I'm just hoping they want an unsafe pole removed and it replaced by a safe one.